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Why Live Support or Help
Improve Operators efficiency : In other systems operator
normally engaged with one task. In this scenario operator can perform
more than one
task at a time.
Operator can attend more than one client at a time or while chatting
with a client operator can also reply emails or can attend phone calls.
Operating cost saver : This reduces phone calls & faxes
as a adoption of new technology. Better and efficient answering for common
questions,
less
time
in replying.
Media rich advantages : Operator can show visitor desired documents,
product pages, unlisted offers and Flash or Media rich content while
chatting.
This is not possible in phone support or email support. Your chat increase
visitor interest.
A store with sales person : You have online store
but without sales person. If buyer need to ask something he/she need
to send an email,
made a phone call and wait for reply. Buyer may switch to your competitor
web site and find the answer of the query or buyer may loose temptation.
You loose sale. If you have on-line sales support, buyer can put a query
using live chat. You reply instantly and try to push the sale. No buyer
temptation loss and no look further.
Customer's confidence and trust : Customer will have
more confidence on your product and service compare to competitor's,
who does not have online support.
Customer always want quick response of their support request. Some time they
require very small clarification to be resolved, but for small things waiting
for hours or may be day is quite uncomfortable. Nothing can be better than personal
interaction. Personalize relationship with the customers, chat with them and
build
trust.
Why Live2Support
Live2Support advantage :
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| Totally hosted web base software application. No software download,
no installation, no server maintenance or no additional bandwidth
requirement, no upgrade tensions. |
| Do you know how many visitors are on your website at any time,
what pages they view, how much time they are spending on your website,
from which source they are coming, what is their country, time zone & their
current time. It is very much available in Live2Support !Live chat
visitor monitoring window. |
| Do not wait for visitor to initiate a chat. You can invite visitor
to chat with you for personal interaction. |
| Assist your visitor silently to surf your website by redirecting
to most important pages. |
| You have special offer for specific visitor, open a proactive pop-up
window with your offer to the visitor without chatting. |
Support from any computer, anywhere. Your support service is
not bound from your office. You can provide full sales/product
support from your home or anywhere. You need only computer
with internet connection to access. No specific software installation
for support. Just login at Live2support.com/Live2support.net & go ahead.
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| Easy and fast. Just sign-up set this up in less than 15 minutes. |
| Fair commitment to support product on most reasonable prices and
regular upgrade. |
| All required functionality even in basic package. |
| Most practical interface and easy navigation. |
| Fast working of application even on slow internet connection. |
| Various customization of visitor chat window and your usage preferences.
To match look and feel of your web site. |
| Unique features - Built in basic traffic analysis tool, Pro-active
pop-up and present visitor town tracking. |
| Hosted and maintained on high end server for all time fastest response
(no overloading ever) |
| No reselling product. In house development. Always committed for
betterment through research and analysis of new requirements. |
| Fully supported product with reasonably fast support. |
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