Request a Quote

  • leverage The Outsourcing Advantage
  • outsource For Total Success
  • deliverCustomer Happiness 24X7
  • transcendGeographical Boundaries Seamlessly

Outsourcing Services and Processes from Live2support

Live2Support serves as an offshore extension to companies around the world by providing them with a wide array of outsourced services so that they can remain fully focused on their primary functions while we enable those processes that are designed to support them.

In addition to five distinct categories of back office processes and services, Live2Support also provides two key customer service functions that are also meant to increase your sales while preserving and sustaining your customer base. We are eager, anxious and standing by to offer these services to your enterprise.

360 Degree Outsourced Customer Support

Outsourced customer support from Live2Support provides your customers with a reliable channel of communication interchange through value added service delivery on two platforms:

Expertly trained and qualified customer service reps can provide your customers with the highest brand of live chat service and email support entirely on your terms.

What is Customer Support Outsourcing?

When you outsource your customer support functions such as live chat and email to Live2Support, you are allowing us to handle all your chats on your website. You can also ask us to manage your entire email-based customer support. These two service channels constitute a significant portion of your customer service channel. Outsourcing allows you to focus on your core business while we provide your customers with professionally managed support services round the clock

Customer Service Outsourcing Highlights

Our customer service outsourcing model is based on a tried and tested platform in which our chat operators and email reps address the needs of your customers on a priority basis while building trust and engagement. Its features include

We will assist your customers with all their customer support needs 24X7 by providing either dedicated or shared reps in accordance with your requirements. If you believe your chat and email volumes are high, we can assign service reps during one or more shifts who will work exclusively for your company and communicate with your customers. Your dedicated or shared resource will be fully qualified to serve your customers through both live chat and email thus helping you save on costs.

Our service reps write and speak flawless English. They will always treat your customers with courtesy and respect. At Live2Support, we ensure that every service rep completes an intensive training program prior to being promoted to the floor to serve you. They will handle all your chats and email communication in a manner that is not only in keeping with the highest benchmarks of customer satisfaction but also in full conformance with industry best practices. Live2Support also provides customer support services in Spanish, French, German, Italian and Portuguese. If you have a language requirement that is not listed here, please write to us and we will arrange it for you.

Our chat operators and email reps responsible for managed customer service have been trained to work closely with your organization to learn about your company, its products and services. They will gain knowledge about your product offerings, sales, incentives, promotional offers, company policies and other business intelligence in a matter of days.Learn more about the highly scientific way in which we train our service reps to manage your customer service functions by visiting our How Outsourcing Works page.

Request a Price Quote

Our back office and outsourced customer support services will not only prove beneficial to your company both in the short-term as well as long-term, they are highly affordable. They are streamlined to fit every budget. Please use our handy inquiry form on this page to tell us about your requirements and receive a comprehensive proposal and competitive price quote from us.