In case you still do not find solution to your problem or you need any other help contact us by Email or Live Chat

Edit Custom Option

This helps you to customized your visitor chat window and certain preference. First you need to login into your Control Panel, click on the Edit Custom Option, a customization form will appear.

• Site Name - Your web site name, this will be used at various places to indicate your identification. e.g. Title of visitor's chat window.
• Support Email - This email address will be used to send offline messages to you.
• Before Chat Message - This is message will be displayed after user enter the user name and email address in chat window and continue. While user is waiting for you to pick up the chat.
• After Mail Message - This message will be displayed after submission of offline message.
• Off-line Message - This message will appear in off-line message window, indicating you are currently offline and asking them to leave a message for you.
• Client Style Sheet & Chat Style Sheet - These two style sheets are used to customized the look and feel of your client side window. E.g. changing font style and size, changing background color etc.
• Logo Image - This image is used as an header for your visitor chat window.
• Custom Chat Invitation Image - This image will replace standard chat invitation image in chat invitation window. In this image you can write your own customize message to invite visitor to chat with you.
• Client Side Window Size - You can specify the size of visitor chat window as per you your choice.
• Chat window Head Color - You can specify the chat window header background color, color that go with your website.
• Do not ask user name and email before chat - By default whenever your web site visitor request for chat first window ask for visitor name and email. If you do not want to ask visitor name and email just check this box. On visitor chat request chat window will directly open in wait status until you do not pick chat or refuse chat.
• Proactive Pop-up Window Size - Here you can set the proactive Pop-up window size, that is to be pop-up on your visitor side. You can send your desire page to your web site visitor silently (without initiating chat).
• Chat History Popup - This is option is used to open visitors previous chat history. If this option is set to "Y" a list of previous transcript of the visitor will popup on pickup of chat. If option set to "N" chat history will not popup.