Live2Support provides live chat facilities for its clients via a web
application. Live2Support general policy is to act as a provider of
application service. Live2Support reserves the right to suspend or cancel
a customer's access to any or all services provided by Live2Support
when we decide that the account has been inappropriately used.
Any attempt to undermine or cause harm to a our services, servers,
or customers of Live2Support is strictly prohibited.
Any unauthorized access/use of Live2Support resources strongly prohibited.
Such attempts include "Internet scamming" (tricking other
people into releasing their passwords), password robbery, security
hole
scanning etc. Any unauthorized use of accounts or computers by a Live2Support
customer, whether or not the attacked account or computer belongs
to
Live2Support, will result in action against the attacker. Possible
actions include warnings, account suspension or cancellation, and
civil or criminal
legal action, depending on the seriousness of the attack.
Live2Support has the right to discontinue service, or deny access to
anyone who violates our Policies or the terms and conditions
shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds
of fees paid will be made if account termination is
due to violation of the terms outlined below.
Subscriber of Basic Free service must provide a link
to http://www.live2support.com from home page of web
site(s). Live2Support will monitor for link, if we are
unable to find link Basic free account will be deactivated
without notice.
Harm cause of Unlimited Traffic
Live2Support's customers are privileged to be offered chat - traffic
for their web sites.
To provide better service and maintain the integrity of our chat application
service the following limitations apply:
One Live2Support account must be opened per web site. Accounts that
use the chat application on more than one site will require a written
permission. If the traffic created is determined unreasonable by Live2Support
the owner will be asked to either remove the chat application from the
additional sites or open additional Live2Support accounts. Any account
with traffic that generates an unreasonable high hit count will be monitored
and may be charged additional fees. These fees will be at the sole discretion
of Live2Support, but will not be without agreement from the customer.
During Trial period any account usage extensively our system resources
will be canceled without prior information. All accounts are bounded
with traffic limit as estimated reasonable to package chosen. Traffic
limits are all at the discretion of live2support.com. The following
limits will be applicable as per paid package:
Basic (Free) package will be allowed 6000 visits per
month
Bronze package will be allowed 18000 visits per month
Silver package will be allowed 50000 visits per month
Gold package will be allowed 150000 visits per month
(Visit means : If a visitor visit your website and
view different pages, this would be count as one visit
and visitor leave your website. If visitor comeback
again after few hours, the visit will be counted again
as a new visit)
The limits can be changed at any point of time. The
above limits may be increased and reduced for individual
account by live2support.com at its own discretion.
Live2Support will be the sole arbiter as to what constitutes
a violation of this provision.
Live2Support can discontinue client account with/without
specifying reasons.
Disk Overages
All Live2Support accounts data will be retained for
one year i.e. Hits log, chat transcript etc. Older data
more than one year will removed from database. Live2Support
will not be responsible for any data loss for any reason
i.e. data corruption due to crash, transit etc. All
Live2Support accounts come with metered disk space for
the chat script database. Should you use more than your
allotted disk space you will be charged $.50 per megabyte
per month.
Payment Policies
All accounts are set up on a pre-pay basis. Setup fees
are charged for all new accounts and major account changes
are non-refundable or Refunds will be given at the discretion
of the Company Management. All pricing is guaranteed
for the term of pre-payment. Live2Support reserves the
right to change prices at any time, unless other terms
have been agreed upon. Any account not brought current
within a week (7 days) of e-mail notice or exceeding
this time frame in any way is subject to suspension.
The customer is responsible for all money owed on the
account from the time it was established to the time
that the customer notifies Live2Support at www.Live2Support.com
to request for termination of services. All payment
is in U.S. currency. Live2Support will bill each client
$75.00 per returned check, per wire transfer received
and per credit card charge back received. All Live2Support
accounts are setup on anniversary billing cycles. Your
particular billing cycle corresponds to the contract
length that was initially chosen at setup. Your account
will automatically renew at this length. There is no
fee to change to a shorter billing cycle at the end
of the current cycle. However, if you wish to change
to a shorter billing cycle, during a current cycle,
there will be a $15.00 fee. Please contact the billing
department should you wish to change your anniversary
billing cycle. In addition, if your credit card declines
for any reason Live2Support will charge your account
an additional $5.00 service charge every time your card
is declined.
Refund Policies
Any refunds will be given at the discretion of the
Company Management.
Cancellation
Live2Support reserves the right to cancel service at any time. All
fees paid in advance of cancellation will be pro-rated and paid by Live2Support
if Live2Support institutes it's right of cancellation. Any violation
of policies which results in extra costs will be billed to the customer
(i.e. transfer, space etc.)
Intellectual Property Rights
Material accessible to you through Live2Support's services may be subject
to protection under the copyright laws, or laws protecting trademarks,
trade secrets or proprietary information. Except when expressly permitted
by the owner of such rights, you must not use Live2Support or its servers
and network in a manner that would infringe, violate, dilute or misappropriate
any such rights, with respect to any material, which you access or receive
through the Live2Support network.
Lawful Purpose
Live2Support reserves the right to refuse service to anyone. Customers
may only use Live2Support service for lawful purpose. This includes,
but is not limited to copyrighted material, material legally judged
to be threatening or obscene, and material protected by trade secrets.
The designation of any materials as such described above is left entirely
to the discretion of Live2Support management. IN NO EVENT SHALL Live2Support's
TAKES NO ANY LIABILITY.
Indemnification
CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD Live2Support
HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS,
INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST Live2Support,
ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLO YEES, THAT MAY ARISE OR
RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED
OR ANY PRODUCT SOLD BY CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS.
CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS LIVE2SUPPORT
AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY
CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH
LIVE2SUPPORT'S SERVICES; (2) ANY MATERIAL SUPPLIED BY CUSTOMER INFRINGING
OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY;
( 3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER
FROM LIVE2SUPPORT'S SERVICES.
Disclaimer
LIVE2SUPPORT WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS
MAY SUFFER OR ANY LOSS YOU INCUR FOR WHATEVER REASONS. LIVE2SUPPORT
MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE
PROVIDE. LIVE2SUPPORT DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM
DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS
CAUSED BY LIVE2SUPPORT AND ITS EMPLOYEES. LIVE2SUPPORT RESERVES THE
RIGHT TO REVISE ITS POLICIES AT ANY TIME. FAILURE TO FOLLOW ANY TERM
OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.
